HONOR SCREENPRINTING & EMBROIDERY

Terms and Conditions

 USER CONTRACT

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY PLACING AN ORDER WITH Honor SCREENPRINTING, LLC, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE NOTIFY US OF YOUR WISH TO CANCEL YOUR ORDER(S). Honor Screenprinting, LLC. referred to herein as “Honor”, reserves the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions each time you place an order.

TURNAROUND TIME

Turnaround time begins the first business day after payment or deposit (if applicable) are received, not immediately after the order is received. All turnaround times are based on business days and office hours: Monday through Thursday 9:30am – 5:30pm, Friday 9:30am – 4:00pm Central Standard Time (CST), all national and federal holidays and scheduled store closings. Turnaround time does not include transit time for orders that are shipped. Honor recognized Federal Holidays and our hours can be found on our website for specific holidays. Modifying your order in any way after submitting approvals may result in changes to turnaround time and pricing. Turnaround times are subject to stock availability and may change due to situations beyond our control, including but not limited to equipment failure, weather, shipping delays, illness, or incorrect or blemished/damaged goods received from vendors. Honor will make efforts to identify availability issues during the ordering process to minimize the likelihood. Honor will notify client immediately if product due date may be in jeopardy.

RUSH ORDERS

Honor strives to complete all rush orders by the expected deadline, however certain circumstances may jeopardize the completion of your order on time. This includes, but is not limited to item availability, equipment failure, weather, shipping delays, illness, or incorrect or blemished/damaged goods received from vendors. In the case that any of these or other unforeseen situations occur, we will complete the order as much as we are able with available materials and adjust your invoice to reflect the items delivered. You will have the option to place a second order to fulfill missing items, however pricing on the supplementary order will be based on the new quantities and the order will not meet your original deadline. For this reason, in the case of decorated apparel, we strongly recommend ordering extra garments in each size in the case that some items are received with flaws or in the event that some items are damaged/misprinted due to equipment malfunction. Rush fees will not be refunded due to delays caused by circumstances beyond our control. Rush fee is based on due date and job criteria.

LESS THAN MINIMUM ORDERS AND REORDERS (Screen Printing)

Honor offers screen printing services with a required minimum of twelve garments per artwork/imprint/design (this minimum number may change at any time without notice). Honor will print fewer than twelve garments on reorders using the same artwork as an order placed within ten business days of the previous order, however the order will incur less-than-minimum fees that vary based on the quantity, number of imprint colors, and number of imprint locations. Please note that pricing on any reorder may differ from the pricing on the original order depending on quantities and any other changes.

PROVIDED GARMENTS

Customers are welcome to provide their own garments for decoration with the understanding that Honor will not be responsible for the replacement of or financial compensation for garments damaged or misprinted while in our possession. All garments ordered through Honor are guaranteed and will be replaced at no charge should they be damaged or misprinted while in our possession. Customers providing their own garments will incur a “Customer provided garment fee”.

PRICING STIPULATIONS

Prices quoted are based on the assumption that all items will be decorated at the same time with the same artwork/imprint(s). Pricing is valid only for the quantities and other details listed on the quote provided. Any changes to order details may result in pricing changes. Quote pricing is valid for thirty calendar days.

QUOTE AND ARTWORK PROOF APPROVALS

All customers are provided with an overview of their order that includes styles, quantities, colors, sizes, imprint colors and locations, pricing, due date, and other vital information. Upon submitting approval, either electronically or with signature, customers acknowledge that they have carefully reviewed the information and have verified that all details are correct. Change orders or cancelations after approvals have been given may result in shipping and/or restocking fees. Honor will not be responsible for modifying or correcting items or compensating customers for discrepancies or mistakes overlooked during the approval process. The customer is fully responsible for final proof and layout approval prior to the printing process.  Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given. Artwork proofs are NOT an exact depiction of actual colors or placement of your final printed piece(s), but give the customer a final opportunity to approve layout, spelling, etc… before the order is put into production. Honor will not be liable for color variation between the proof and the final product. It is the customer's responsibility to determine if the job is color critical.

ARTWORK GUIDELINES

Honor reserves the right to decline any job deemed inappropriate or offensive. We will not print anything consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

CUSTOMER CONTENT

All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By submitting your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, or transmit. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. 

Honor does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the content. Under no circumstances will Honor be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable. 

You acknowledge that Honor does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. 

You further acknowledge and agree that Honor may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Honor, its employees, customers and the public.

 PAYMENT

All prices and amounts quoted by Honor are in U.S. Dollars (USD). 

If a customer purchases any products or services at Honor, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order unless credit terms have been established.

Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling/sorting fees, unless otherwise agreed upon in advance. 

SALES TAX POLICY

Honor charges Kansas State sales tax on all orders unless you are tax exempt and provide a valid tax exempt letter, or you have a valid reseller/resale ID.

ORDER CANCELLATION

Orders that are cancelled before production will be charged for any and all artwork, materials and labor performed up until the time the order was cancelled. Customers are liable for shipping and restocking fees on any materials returned to our vendors as a result of an order cancellation after approvals have been given.

SHIPPING, DELIVERY, ORDER PICKUP AND VERIFICATION OF GOODS RECEIVED

No refund on shipping charges will be allowed on any job once it has shipped.  Honor ships most packages via UPS and USPS.  Our responsibility is limited to preparing your order and delivering it to UPS or USPS for delivery.  Once a package is shipped, Honor is not responsible and will not be liable for late or damaged packages during the shipping process.  Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by FedEx.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit. Honor is not responsible for any delays in shipping and will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense. If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Honor will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.

Customers will be given an opportunity to verify receipt of all items and required to sign a document stating they have received all garments or choose not to count/review contents, thereby waiving their right to make claims for missing or damaged items. If orders are shipped, customers must report any issues with 3 business days of receipt. Honor will not honor any claims after garments/items have begun to be distributed. Customers are responsible for counting and verifying items before they are distributed.

LIMIT OF LIABILITY

Customers must notify Honor within 3 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Honor at the customer's expense within 21 days from the date of delivery or date or pick-up. If we accept the claim as valid, Honor will reprint the order and ship it back at no cost to the customer.  Charges to rush print are non-refundable.

Errors that we are not responsible for include, but are not limited to:  Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer.  We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.

Each order placed through Honor is a contract between the customer making the order and Honor. The fact that you have made an order on behalf of a third party does not absolve you of liability to Honor.  Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to Honor.

PRODUCT RIGHTS

Honor reserves the right to show customers samples of any products we have printed and/or designed.

RIGHT TO REFUSE SERVICE

Honor reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Honor, its employees and affiliates against any and all claims, damages, legal fees, costs and expenses arising from or related to your use of the Site or related to customer-submitted content. You also certify that you own rights to or have a license for the content or image(s) being used in your order.

TRANSFER OF TITLE

Once Honor ships the order, the customer agrees that ownership and responsibility of the printed products transfer to the customer.  This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 

EMAIL NOTIFICATIONS

By placing an order through Honor, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job-related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between Honor and its customers.  

You agree to promptly update your membership or registration information (if applicable) in order to keep it current, complete and accurate. Honor is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer's email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control. 

E-mail notifications are provided as a courtesy to the customer; however, it remains the customer's responsibility to contact a Customer Service Representative for the status on their order. 

Periodic newsletters, product specials, promotions, sales, coupons and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses.  You have the option to unsubscribe from these services at any time. 

USER FEEDBACK

All comments, feedback, suggestions and ideas submitted, copied, or sent to our email address become and remain the exclusive property of Honor. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by Honor in any medium for any purpose anywhere without obtaining your consent. Honor is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.

LINKS TO OTHER WEBSITES/SERVICES

Our website contains links to outside services and resources, and any concerns regarding such services or resources should be directed to the particular outside service or resource provider. We are not responsible for the content located on any third-party site nor do we warrant the accuracy or completeness of the information or content included on the websites of these outside services and resources, even if we provide links to them. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are therefore not responsible. We encourage all users to review said privacy policies of third-party Websites. Outside services and resources are in no way related to Honor. 

MODIFICATIONS/TERMINATION OF USAGE

Honor reserves the right to modify or discontinue the Service with or without notice to the user. Honor shall not be liable to users or any third party should it exercise its right to modify or discontinue the Service. User acknowledges and accepts that Honor does not guarantee continuous, uninterrupted access to our website, and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.

TERMS OF AGREEMENT

The user understands and agrees to follow these Terms and Conditions, together with the Privacy Policy.  This agreement is between the user and Honor. and it supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified unless in writing and available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired and shall remain valid and enforceable to the maximum extent possible.